Shipping & Delivery When will my items be shipped? To estimate when you can expect your order, please refer to the timeframe below. In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-3 days or more. ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
AU, CA, UK, MX
Rest of World
7 - 15 days
10 - 20 days
10 - 20 days
10 - 20 days
PLEASE NOTE: 1. The above timeframe is only applied for orders to the US with standard shipping method ("days" here is "business days") 2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe. 3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you. 4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We're so sorry for this inconvenience and hope that you can understand for us. 5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
How to Check/Track order status? - If your order has been shipped out, a Tracking Number will be sent to you via email. -You can track your order via the following link: https://www.17track.net/en. - Contact Famillegift Customer Service at: email@example.com if you have any doubts referring to your orders.
I never received my package, what should I do? Many times your package will be sitting at the local post office due or there was a missed delivery attempt. For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive. For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders. If your item has not arrived within the time frame, contact Famillegift Customer Service at: support @famillegift.com and we will do our best to help you!
How much is shipping? Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country? Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
Return And Refunds Policy
Your satisfaction is our #1 priority. For any defective products, send us an e-mail at firstname.lastname@example.org for better advice.
Returns Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Conditions for return: The items are not the same as shown on the website, damaged, or of poor quality compared to the description.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: – Any item not in its original condition, is damaged or missing parts for reasons not due to our error – Any item that is returned more than 30 days after delivery
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 45 days depends on the issuing bank of the credit card.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Cancellation Customer can cancel their order within 4 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, please email us for further details at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.